Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We’re Russell Haines and the team at Hearthstone Chimney Co., and we’ve been sweeping, repairing, and rebuilding chimneys in Towson and across Baltimore County for over 42 years. Our guarantee isn’t a marketing line. It’s how we’ve stayed in business since 1984. We plan to be here thirty more years, and you don’t get to say that in this trade unless homeowners trust you to come back when something’s not right.

Call (443) 785-3816

Our promise is simple: Done right - and we stand behind it. That means the work we perform on your chimney, fireplace, or flue system meets the standard we’d hold for our own homes. No arguing, no paperwork chase, no “that’s not covered.” If it’s not right, we make it right. Period.

This guarantee is governed by our K.E.Y.S. values code, the Keystone Standard we operate by every day: Krafted right, Every time, Your home first, Standing behind it. Every technician on our crew knows these four words before they ever step onto your property in Towson, Lutherville, or anywhere else we serve.

What’s Covered

• Workmanship on every chimney sweep, repair, and rebuild. Whether we’re cleaning a flue in a 1920s stone colonial near Towson University or installing a new DuraFlex liner in a rancher off Joppa Road, the standard is the same: the job isn’t finished until it would pass our own inspection.
• Professional-grade materials from brands we trust. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no “this is basically the same thing.” The parts we install are the parts we’d use on our own chimneys.
• Thorough jobsite cleanup. Our technicians lay protective coverings, work cleanly, and leave your Towson home exactly as we found it - minus the creosote, cracks, or whatever problem brought us there. Most jobs are completed in a single visit, so disruption stays minimal.
• On-time arrival and clear communication. We’ll be there when we say. If traffic on I-695 or a prior job runs long, our office calls you before you’re waiting and wondering. No ghosting, no four-hour windows that stretch to six.
• Honest, upfront pricing with no surprises. The number on your estimate is the number on your invoice. We don’t “find” additional problems once we’re on the ladder and you’ve got no leverage. If our Level-2 camera inspection reveals something unexpected, we show you the photo, explain it in plain English, and give you a separate written quote before any additional work begins.

Our Satisfaction Promise

Here’s what happens if you’re not satisfied with our work in Towson: you call (443) 785-3816, and a live person answers - 24 hours a day, 7 days a week. You tell us what’s wrong. We schedule a return visit at the earliest time that works for you. Our technician arrives, assesses the issue, and fixes it. No diagnostic fees, no “let us check if this qualifies,” no argument about whether the original scope covered it.

This is our 90-Day Done Right Promise, and it’s in writing. If we installed a chimney cap in January and you notice a gap in March, we come back. If a HeatShield flue repair we performed doesn’t hold, we make it right. The guarantee covers our workmanship for 90 days from the date of service. We’re not looking for loopholes. We’re looking to keep your business and your trust.

Russell Haines has built this company on the principle that a handshake still matters, even if the handshake is backed by a written guarantee. We’ve had Towson homeowners call us ten years after their last sweep because they remember how we handled a problem. That’s the real test.

Licensed & Insured Backing

A guarantee is only as solid as the company standing behind it. Hearthstone Chimney Co. is licensed and insured, which means if the unexpected happens - damage to your roof during a chimney rebuild, an injury on your property, a rare but real accident - you’re not left holding the bag. Our insurance carrier handles it. Our licensing means we’ve met Maryland’s requirements for chimney contractors, and we maintain those credentials year after year.

We’ve seen what happens when homeowners hire the uninsured guy with a truck and a brush. Saves fifty bucks, costs five thousand when he falls off the roof or cracks your flue tile and disappears. We’re not that operation. We’ve been in Towson for over four decades, and we file our paperwork, pay our premiums, and keep our licenses current because we plan to be here when you need us next.

Our technicians are background-checked and uniformed. They arrive in marked vehicles, introduce themselves, and treat your home with respect. This isn’t about being nice - though we try to be - it’s about accountability. You know exactly who was on your roof and when, and so do we.

How to Use Your Guarantee

If something feels off after we’ve left, don’t wait. Call (443) 785-3816 anytime. Describe the issue. We’ll pull your job record, review what was done, and get a technician back to your Towson home. Most concerns are resolved in one quick visit. Some require more - we’re prepared for either.

For our current standing offers: $50 off any repair over $250, free second opinion on any written estimate, $89 seasonal tune-up, and a permanent 5% senior and veteran discount. These aren’t introductory come-ons. They’re the same deals we’ve run for years because they work for homeowners and they work for us.

We also offer our Level-2 camera inspection with every relevant service. You get photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman. If we tell you a liner needs replacement, you’ll see why. If we say your chimney crown can wait a season, we’ll show you that too. No scare tactics, no phantom repairs. Just the facts, and our name on the line.

Why Towson Homeowners Choose Hearthstone

Forty-two years in this business teaches you that guarantees are tested not when things go right, but when they go wrong. A cap that doesn’t seat perfectly. A seal that cures differently than expected. A homeowner who just isn’t sure the draft feels right. These moments separate companies that write checks from companies that write marketing copy.

We’ve rebuilt chimneys in Rodgers Forge after water damage, installed Gelco caps in West Towson to keep out the squirrels that plague that neighborhood, and performed emergency sweeps in Stoneleigh before burning season. Every job carries the same guarantee because our reputation in Towson depends on it.

Russell Haines still answers calls when the office is slammed. He still climbs ladders when a job needs eyes the crew hasn’t developed yet. And he still believes that a company that plans to be in town in thirty more years acts accordingly - starting with keeping every promise we make.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Towson since 1984.